Terms of Service

These terms are between Sammy Booking ("Sammy", "we", "us") and the salon or business that creates an account ("you"). By creating an account or using sammybooking.com, you agree to them. If you accept on behalf of a business, you confirm you have the authority to bind that business.

Clients who book appointments through a salon's Sammy site are covered by that salon's own policies; these terms govern the software service itself.

Sammy provides online booking, staff scheduling, automated SMS and email reminders, review requests, reporting, and an optional AI receptionist add-on. Features included in each plan are listed on the pricing page. We may improve or change features over time; we will not remove a feature your plan pays for without notice and a reasonable alternative.

• You must provide accurate business and contact information and keep it current.
• You are responsible for everything that happens under your account and for keeping staff credentials confidential.
• You must be at least 18 and able to form a binding contract to open an account.
• One account per business location unless we agree otherwise in writing.

• Plans are billed monthly or annually in advance through Stripe, in Canadian dollars. Prices are on the pricing page and never change mid-term.
• Free trial. New salons can try Sammy free for the trial period shown at signup. We do not require a card to start. If you do not subscribe, the account simply stops taking bookings at the end of the trial.
• 30-day money-back guarantee. If you are not happy in your first 30 days of paying, email us and we will refund you in full.
• Cancellation. Cancel any time from your dashboard's billing page. There are no contracts and no cancellation fees; the service runs until the end of the paid period and you will not be billed again.
• Failed payments. If a renewal payment fails we will retry and email you. If it is still unpaid after 14 days we may suspend the account until it is settled.
• You are responsible for any taxes your jurisdiction applies to the subscription.

You agree not to:

• use the service for anything unlawful, or to send spam through the reminder, campaign or review tools;
• message clients who have not consented to hear from your salon, or ignore opt-out requests;
• probe, scan or attack the service, or try to access another salon's data;
• resell the service or frame it as your own product;
• upload content that infringes someone else's rights.

We may suspend an account that breaks these rules, after warning you unless the abuse is severe or urgent.

Your booking, client and business data stays yours. You grant us only the license needed to operate the service — storing it, showing it to you and your clients, and sending the messages you configure. How we handle personal information is set out in the Privacy Policy.

When you cancel, you can export your client list and appointments before the account closes, and we delete or anonymize the data on the schedule in the Privacy Policy.

SMS and email reminders are sent on your behalf through third-party carriers. Delivery depends on carriers, client devices and correct phone numbers, so we cannot guarantee every message arrives. You are responsible for the content of messages sent from your account and for complying with applicable messaging laws (such as the TCPA) in your market.

We aim for high availability and schedule maintenance in low-traffic windows, but the service is provided "as is" and we do not promise it will be uninterrupted or error-free. Booking pages cache availability, and in rare cases a slot may be taken between viewing and confirming — the salon always sees the authoritative calendar.

To the maximum extent the law allows, neither of us is liable for indirect, incidental or consequential damages — lost profits, lost bookings from downtime, or lost data caused by the other party.

Our total liability for any claim arising from the service is capped at the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot legally be limited.

You can end this agreement any time by cancelling. We can end it if you breach these terms and do not fix it after notice, or if continuing would expose us or other users to harm. On termination your right to use the service stops, and the data-deletion schedule in the Privacy Policy applies.

If we change these terms materially, we will email account holders at least 14 days before the new terms take effect and update the date above. Continuing to use the service after the effective date means you accept the new terms.

These terms are governed by the laws of the State of Delaware, excluding conflict-of-law rules, and disputes will be heard in its courts. If any clause is found unenforceable, the rest still applies. These terms, plus the Privacy Policy and the pricing page, are the whole agreement between us about the service.

Questions: email legal@sammybooking.com.