Skip to content
Set it once. It runs after every visit.
1
Your client checks out as usual
Nothing changes at the front desk. The moment an appointment is marked done, Sammy queues the review request — you never have to remember to ask.
2
Sammy texts them at the right moment
The request goes out while the visit is still fresh — 30 minutes after checkout by default, and you can tune the timing from 5 minutes to 24 hours. That's the window where people are most likely to actually leave the review.
3
The smart funnel sorts the response
They tap a star rating. 5 stars goes straight to your Google Business Profile to post publicly. Anything lower comes to you privately, so you can make it right before it ever hits Google.
The smart funnel
5 stars goes to Google. Everything else goes to you.
Most review tools blast your Google link at everyone — including the one client who had a bad day. Sammy asks for a star rating first. Happy customers get handed straight to your Google Business Profile, where their review does the most good. Unhappy ones get a private feedback box instead, and their words reach only you.
- 5★ ratings land on your Google Business Profile
- 1–4★ ratings stay private — a chance to fix it first
- No app or account needed — one tap on a text link
Sent 30 min after checkout
Hi Amara! Thanks for visiting — how was your gel manicure with Mai? Tap a star to rate your visit.
5 starsStraight to your Google Business Profile
1–4 starsPrivately to you — never posted publicly
Optimized timing
Asked at the moment they're most likely to say yes
A review request three days later is a chore. One that lands while they're still admiring their nails is a two-tap favor. Sammy sends the request 30 minutes after checkout by default — the sweet spot between “just left the chair” and “back to their day” — and you can tune it anywhere from 5 minutes to 24 hours to match how your clients behave.
In the chairToo soon — they haven't seen the result
~30 min afterThe sweet spot: fresh, happy, two taps
Days laterForgotten — the moment has passed
Every review, answered
New reviews land in your inbox, replies practically write themselves
Connect your Google Business Profile and every new review shows up in your Sammy dashboard. Sammy drafts a warm, on-brand reply for each one — you approve and post in a tap. A steady stream of fresh, answered 5-star reviews is exactly what “nails near me” searchers see before they pick up the phone.
The review engine is included in every plan, from the $69 Team plan up, with unlimited appointments and no commissions. See pricing
Review engine questions, answered
How does Sammy get me more Google reviews?+
After each visit, Sammy texts the customer a review request while the experience is still fresh — 30 minutes after checkout by default, and you can adjust the timing. They tap a star rating; 5-star ratings are sent straight to your Google Business Profile, and anything lower comes to you privately instead.
What happens when someone is unhappy?+
A 1 to 4 star rating never reaches Google through Sammy. Instead, the customer is asked what could have been better, and that feedback goes straight to you, privately. You get the chance to fix the problem — and keep the relationship — before it becomes a public review.
Does it work with my Google Business Profile?+
Yes. You paste in the review link from your Google Business Profile (the one under “Ask for reviews”), and that's where 5-star customers land. Connect your profile and every new Google review also shows up in your Sammy dashboard.
Can Sammy help me reply to reviews?+
Yes. Every new Google review lands in your Sammy inbox, and Sammy drafts a warm, on-brand reply for each one. You approve and post it in a tap, so no review — good or bad — sits unanswered.
Do my customers need to install anything?+
No. The review request is a plain text message with a link. They tap it, tap a star, and they're done — no app, no account.
Is the review engine included in my plan?+
Yes, every Sammy Booking plan includes it, from the $69 Team plan up. There are no per-message platform fees from us for review requests, and you can turn the automation on or off any time in settings.